Free delivery for orders over $100
0 Items

RETURN & EXCHANGE POLICY

At Hopp Footwear, any request for exchanges or refunds will be subjected to our Exchange & Refund Policy. If you purchased our goods online, please click here to learn more. If you purchased in-store, please click our here to learn more.

ONLINE ORDERS POLICY

Due to the nature of the Internet and access for many, ALL orders carried out online are subject to availability. Any items that are in your shopping cart can still be purchased by someone else, until you have completed checkout. So, your items are not 100% yours until payment is finalised.

If there is a shortfall in our online stock during your visit, we will email and offer you the option to choose another similar item of equal value, backorder or cancel & refund your order. If one item from a larger order is unavailable, we will simply cancel and refund that item and fulfill the rest of the order.

ONLINE RETURNS POLICY

For online orders, customers are eligible for a refund, subject to the following terms and conditions:

  1. The item is returned to our online store within 30 days from the date of purchase.
  2. The item is unworn, unwashed and in its original condition– we are unable to accept shoes with dirty marks or worn soles. For this reason, we recommend customers to try products on the carpet to ensure that dirt is not collected on the sole.
  3. The item is returned in the original packaging (including boxes, tags intact, etc.)
  4. The item is not a ‘Clearance’ item.

Refund for Online Purchases

  • Customer is responsible for return postage costs, except in the case the item is deemed faulty. If your purchase incurred a postage fee, only the cost of items will be refunded.
  • Discounted items, or items that have been purchased with a discount voucher, will only be refunded to the amount that was spent, not the amount the items are actually worth.
  • Whenever a discount voucher with a minimum spend is concerned during purchases, please ensure you understand the following disclaimers;
    • If you were to return an item and cause the revised order to be LESS than the minimum spend of the voucher, we will refund you the item’s value, MINUS the voucher discount. This is due to the fact that the voucher no longer meets the minimum spending requirements.
    • If you were to return an item and the revised order is MORE than the minimum spend, the voucher will still apply to the remaining total value of your order and we will refund you for the item returned.
  • All refunds will be processed via the same payment method as the original purchase, no exceptions. Please allow 5-7 business days for refunds to be processed and show in your account.

PLEASE NOTE:

Hopp Footwear can provide refunds for your online purchases as long as it is within 30 days of the purchase. After this date, we will NOT accept any requests. We ask that you return your products to our online warehouse, well within the 30-days return period. Returns that do not comply with our policy will not be accepted and will be returned to you at your cost.

RETURNING AN ONLINE ORDER

STEP 1 – Please ensure that your items are unused, unworn, unwashed and in their original condition (i.e. packaging, boxes, tags intact, etc.). We recommend customers to try products on carpet to ensure that dirt is not collected on the sole. Any returns must not show any visible signs of wear and should be returned with no damage to the original box/packaging.

STEP 2 – Download our Return Form here. Once you have downloaded the Return Form, proceed to print and fill it out. The Return Form must be filled out for a successful return.

STEP 3 – Pack your item, along with your return form, into the box/packaging it originally came with. Then place them into a postage box (or any other approved method by post).

While it is always your prerogative to decide which postal service you want to use, we highly recommend using a traceable postal service, like Australia Post, so that you can track your item. Hopp Footwear will NOT take responsibility for any item(s) missing or damaged in unregistered post.

Please note: Any items or products returned in damaged boxes or packaging will incur a $15 repackage fee.

STEP 4 – Post the return to:

HOPP FOOTWEAR
ATTN: Hopp Footwear Online Returns
ADDRESS: Shop 1017, 1382 Albany Highway, Cannington, WA 6107.

STEP 5 – As soon as your returned item is received and inspected, you will be promptly contacted by one of our friendly customer service assistants. We will also inform you of the approval or rejection of your return once your item has been inspected. If your return is approved, please allow 5-7 business days for refunds to be processed and show in your account.

 

IN-STORE RETURNS POLICY

Our Return & Exchange Policy includes the rights you have under the Australian Consumer Law and provide you with additional benefits in addition to those rights. We are not required to provide a refund, exchange or credit note if you have simply changed your mind.

If you have changed your mind on an item purchased in-store, we will exchange your item or provide you with a credit note equal to the amount paid for the item. You may opt for a refund if the item has a major/manufacturing problem. This is different for customers buying online, as they do not have the opportunity of trying shoes before buying and being assisted by our customer service team.

There is no exchange on ‘Clearance’ or ‘Shoe Care’ items (eg. water proofer) unless the item has a major/manufacturing fault.

For a successful return, the following conditions must be met:

  1. The item is returned within 30 days from the date you purchased it.
  2. The item is unworn and unwashed with the original tags still attached – we are unable to accept shoes with dirty marks or worn soles. For this reason, we recommend customers to try products on carpet to ensure that dirt is not collected on the sole.
  3. The item is returned in the original packaging (including boxes, tags intact, etc.)
  4. The proof of purchase is provided (eg. receipt)
  5. The item is not a ‘Clearance’ item.

Hopp Footwear reserves the right to refuse any returns if the above conditions are not met.