Return & Exchange Policy - Hopp Footwear Australia
Free delivery for orders over $100

RETURN & EXCHANGE POLICY

At Hopp Footwear, any request for exchanges or refunds will be subjected to our Return & Exchange Policy.

ONLINE ORDERS POLICY

Due to the nature of the Internet and access for many, ALL orders carried out online are subject to availability. Any items that are in your shopping cart can still be purchased by someone else, until you have completed checkout. So the items are not yours until payment is finalised.

If there is a shortfall in our online stock during your visit, we will email and offer you the option to choose another similar item of equal value, backorder or cancel & refund your order. If one item from a larger order is unavailable, we will simply cancel and refund that item and fulfill the rest of the order.

ONLINE RETURNS POLICY

For online orders, customers are eligible for a refund, subject to the following terms and conditions:

  1. The item is returned to our online store within 30 days from the date of purchase.
  2. The item is unworn, unwashed and in its original condition– we are unable to accept shoes with dirty marks or worn soles. For this reason, we recommend customers to try products on the carpet to ensure that dirt is not collected on the sole.
  3. The item is returned in the original packaging (including boxes, tags intact, etc.)
  4. The item is not a ‘Clearance’ item.

Refund for Online Purchases

  • The customer is responsible for return postage costs, except in the case the item is deemed faulty.
  • A cost of $13 will be deducted for all returns to cover the initial shipping costs incurred by us (includes any item(s) sold with FREE POSTAGE).
  • Discounted items, or items that have been purchased with a discount voucher, will only be refunded to the amount that was spent, not the amount the items are actually worth.
  • All refunds will be processed via the same payment method as the original purchase, no exceptions. Please allow 2-3 business days for refunds to be processed and show in your account.

EXCHANGE

  • The customer has to return the item to us and pay a re-delivery fee of $13.

RETURNING AN ONLINE ORDER

STEP 1 – Please contact us first before returning your purchase.

STEP 2 – Please ensure that your items are unused, unworn, unwashed and in their original condition (i.e. packaging, boxes, tags intact, etc.). We recommend customers to try products on carpet to ensure that dirt is not collected on the sole. Any returns must not show any visible signs of wear and should be returned with no damage to the original box/packaging.

STEP 3 – Download our Return Form here. Once you have downloaded the Return Form, proceed to print and fill it out.

STEP 4 – Pack your item, along with your return form, into the box/packaging it originally came with. Then place them into a postage box or satchel.

Please use a traceable postal service, like Australia Post, so that you can track your item. Hopp Footwear will NOT take responsibility for any item(s) missing or damaged in transit.

STEP 5 – As soon as your return is received and inspected, you will be promptly contacted by one of our friendly customer service assistants. If we are satisfied that your return meets the requirements, your refund will be processed. Please allow 2-3 business days for refunds to show in your account.

Hopp Footwear reserves the right to refuse any returns if the above conditions are not met.